We are committed to turning ideas into smiles.
We don't mean to brag... or maybe just a little bit ;), but in this section we want to tell you everything we can do for you.
Our goal is to ensure that you receive the best possible service from Alondra.
Careful product selection
At Alondra we do not design and manufacture just any random product. Neither the first thing that comes to mind nor what we think you may like.
Our furniture and decoration must meet a number of requirements: elegance, functionality, quality and design.
This is not just because we like it, but because it is what our customers demand. How do we know? Because we talk to a lot of people every day, we ask plenty of questions and, most importantly, we listen attentively.
At Alondra, everything is thought out, studied with affection and we do things slowly but surely.
It is a lengthy and sometimes challenging process, but it is also beautiful and very rewarding.
Do you want to know how we work? Keep reading, we'll tell you a little more ;-)
Understand what people need
In order to really understand, you need to listen. And that's what we do: we talk to moms and dads, customers, our children and specialists. We ask questions and listen carefully to what they tell us until we come across an idea worth pursuing.
Think. Have ideas, ideas and more ideas ...
Nothing is as valuable as a good idea. And we know from experience that the good ones, the really good ones, usually come while you are working. That is why we work so hard, so that they don't escape us and cross someone else's path. And when we find that idea, we give it the third grade to make sure it's inimitable, the one...
We love this part. Our designers and artisans get down to work and create a prototype by hand, the way we learnt from our elders, who were the ones who most knew about this process. We always say that you have to fall madly in love with ideas. And fall out of love even more madly if you realise they will not meet your goals or if there is a better one. That is why we discuss them, we give them the third grade and select only the very best.
Trials, tests and feasibility studies
The casting process goes one: the time has come to test the prototype, photographs are taken and videos are taped, which will help us to ascertain whether everything is at least 100% correct ;) We carry out painstaking controls to ensure that all quality and safety requirements are met. Now that the idea has been selected and it has let its guard down, it is time to catch it by surprise and have it undergo an even more thorough examination: a commercial, economic, productive and technical feasibility study. We are very hard on the candidate ideas and, if they do not pass all 4 stages with flying colours, they will end up in the trash can. It was nice while it lasted, but you're not right for us.
We ask a lot of people again (former and potential future customers, family, friends, neighbours, other professionals and experts…), to make sure that the resulting product is right for those who truly matter. Let's see how customers react (let's not forget the customer is king) and analyse everything they tell us under the magnifying glass. Then we act accordingly. If something is not quite perfect, you have to fix it. And, if everything is perfect, we give it another thought in case it could still be improved.
Put into production
Decided. The prototype is ready to go into production and to be marketed. But it won't go to any market... We only work with stores that share our vision and values, and understand that quality and satisfaction go hand in hand. A time comes when you are 100% certain that what you created is not only the best you can do, but the best anyone has done. It is time to start producing to turn the idea into a reality.
And the ultimate test: when you have our product at home and you can smile upon looking at it. Our company philosophy is to bring the best product to the market. This is Alondra's secret, that numbers add up and we can grow and reach more homes each year. Everyone knows that the turnover figure is directly proportional to the number of customer smiles. There's no way around it! ;-).
First-class customer service
We know that the key to Alondra's success is your satisfaction. That is why we work hard to be there for you whenever you need us and keep you happy.
If you have any doubts, you can check the section Frequently Asked Questions any time.
We also have a direct line just for you. If you can't find what you're looking for, contact us and we'll be delighted to assist you ;-).
The name says it all.
These are questions that our customers often ask us, so we thought that you could also have the same or very similar doubts.
For this reason, we have put them all together and they are always at your disposal.
In order to make your search easier, we have classified them into two groups:
• General questions: check here.
• Product specific questions: check them at the end of each category or subcategory.
At Alondra we accompany you before, during and after your purchase
If we are by your side when things go smoothly, we won't hung you out to dry if something goes wrong.
Our after-sales team is always ready to help you. Call us any time and we will get down to work and solve any problem related to your order.
In addition, since we are so confident in the quality of our products, all of them have a 3-year guarantee, with the exception of tear and wear, of course.
Don't you love browing children's decoration catalogues? Beware, there have been some cases of cuteness overdose ;-).
Browse our paper catalog online, in the comfort of your home, without having to drop by the store.
If you are among those who have little time and prefer to get to the point, do not worry, we have also thought of you. We have grouped the different collections, so that it is very easy to identify each product and go directly to those that are of interest to you.
Do not miss it, you are going to love it. Alondra's pinkie swear ;-).