If you have received your order and you are not satisfied with your purchase, you can return it within 14 calendar days of delivery. The product must be in the same condition that you received it
, and it must not have been used. It may not have been altered, and will need to have all its accessories and instructions for use.
The return costs will be borne by the customer in all cases, even if the order was placed during a free shipping promotion. The return cost will be the same as the shipping costs without any discounts or promotions. The user may return the products purchased using the means they deem appropriate.
For hygiene reasons, the return of rest products (mattresses, pillows or bed textile products) will not be accepted, if they have been unsealed, with the exception of those that present manufacturing defects.
In order to speed up the procedures, it is advisable to send the number of your order and a description of your case. Subsequently, you may be asked by mail to send photographs of the product.
The agreed amount will be paid within a maximum period of 14 days from when the status of the returned product is verified and once the customer has sent the collection receipt through the email from which the Returns Department will respond. The refund will be made through the same payment method with which the purchase was made. You should bear in mind that the time it will take for the deposit to be visible in your account may vary depending on the payment method:
• Debit card: up to 72 hours.
• Credit card: up to the expired month.
• PayPal: between 6 and 10 days.
If you wish to make use of your right of withdrawal, please also contact the Returns Department through the contact form linked to the button "Contact us" at the end of this page, explaining your case and providing your order number.