Warranty 3 years you will sleep like a baby...
At Alondra, not about anything else, but we know about rest for a while ;)
We want you to be sure of your purchase and avoid any worry that keeps you up at night. For this reason, ALL our PRODUCTS are guaranteed for 3 years against any manufacturing defect (except, of course, all failures due to misuse or treatment of the item).
The The warranty period begins from the date of purchase.
In case of manufacturing defect, the defective part of the item/furniture will be replaced or the amount will be paid.
Our materials
We take great care of the quality of our materials. We only pick high-quality materials, as we have in mind not only the durability of the products but also your whole family's well-being:
⤠Furniture: solid pine wood; MDF board; melaminized particle boards of various colors with PVC veneer; quality metal guides and fittings.
⤠Nursing chairs: 25/30 kg/m3 polyurethane foam, upholstery and imitation leather fabrics.
⤠Lacquers and furniture finishes: non-toxic paints and varnishes, suitable for children's use; polyurethane background and acrylic polyurethane finish.
⤠Textiles: made of 100% cotton fabrics with a soft touch. p>
If you follow these simple steps, your furniture will not last for years:
â¤Â Do not use abrasive cleaning products: bleaches, acetones or other solvents
⤠Avoid, as far as possible, hitting or dragging the furniture.
⤠Keep it away from sources of heat, humidity or strong natural light (sun).
â¤Â Try to know the origin of the stains, to be able to clean them properly.
⤠Consult the composition labels of textile articles before washing them, and follow their recommendations.
Don't worry, in the section "Furniture maintenance" we give you more detailed information to take care of your furniture.
Following these recommendations, everything will go smoothly!
We know that you love the furniture you have chosen and you will take good care of it. But just in case, we have to inform you about the cases that our warranty does not cover:
⤠The warranty does not cover the repair of any damage due to non-compliance with the conditions of use.
⤠Nor does it cover damage caused during the transportation or installation of the product. in your home.
⤠The guarantee cannot be made effective if the product has been exposed to high temperatures, high humidity, knocks, scratches, or has not been followed the advice for washing textile garments.
For your greater peace of mind
When our customers have a problem that is not covered by the warranty, we understand their concern and that this may be a cause of displeasure.
Therefore, in In these cases, we also try to help to the best of our ability.
If the client wants, we can take care of the repair, under a prior budget.
We have this service to be able to offer a solution and avoid the inconvenience of looking for someone specialized who can repair the product.
How do I make a warranty claim?
Our warranty covers hidden and manufacturing defects for 3 years. If you consider that your article is faulty, follow the steps below:
Email us at postventa@alondra.es and provide us with your order number, a brief explanation of the problem and photos or video of the defect
We will study your case and get back to you as soon as possible, indicating the next steps to follow
When the faulty case is accepted under warranty, we will deliver the new or repaired product to you free of charge
We will tell you the details of the closest parcel point where you can drop off your package or let you know whether it will be picked up from your home address
