Our commitment to you is to turn ideas into smiles
It's not that we like to give each other flowers, a little bit too ;), but in this section we want to tell you all the things we do for you.
To ensure that you receive the best service from Alondra.
Careful selection of products
At Alondra we do not design and manufacture just any product. Not even the first thing that comes to mind or that we think you might like.
Our furniture and decoration must meet a series of characteristics: elegance, functionality, quality and good taste.
This is not just because we like it, but because it is what our clients want. To find out, we talk daily with a lot of people, we ask a lot and we listen even more.
At Alondra everything is thought out, studied with love and we do things slowly and with good handwriting. Therefore, the process is long and sometimes difficult, but beautiful and very rewarding.
Do you want to know how we work? Keep reading, we'll tell you a little more ;)
Understand what people need
As you already know, people understand each other by talking. And that's what we do, we talk to moms and dads, with clients, with our children and with specialists. We ask a lot of people like you and listen carefully to what they tell us until we find an idea that is worth betting on.
Think. Have ideas, ideas and more ideas ...
There is nothing as valuable as a good idea. And we know from experience that the good ones, the really good ones, tend to come while you're working. That's why we work so hard, so that they don't escape us and go with others. And when we find that idea we subject it to the third degree to ensure that it is the best, the chosen one, the inimitable...
Pre-production: prototyping
We love this part. Our designers and artisans get to work and create a prototype in an artisanal way, just as our elders taught, who were the ones who knew the most about this. We always say that you have to fall madly in love with ideas. And fall out of love even more madly if it doesn't meet the objectives or if there is a better one. That's why we put them in common, we subject them to a very rigorous third degree and we keep only the best.
Trials, tests and feasibility studies
The casting continues: it is time to test the prototype, from which photographs and videos are extracted that will help us determine if everything is 100% correct at the bottom ;) We carry out very rigorous controls to ensure that it complies all the premises of quality and safety. Now that the idea has been chosen and is trusted, it is time to take it by surprise and perform an even more rigorous examination: a commercial, economic, productive and technical feasibility study. We are very hard on them and if they do not complete the 4 phases with registration, their place is in the trash can. It was nice while it lasted, but you're not our idea.
Market testing
We ask a lot of people again (former and possible future clients, family, friends, neighbors, other professionals and experts...), to verify that the product convinces those who really matter. Let's see how people react (they are always right, let's not forget) and analyze everything they tell us with a magnifying glass. Then, we act accordingly. If something is not completely perfect, it must be fixed. And, if everything is perfect, we think a little more in case it could be even better.
Put into production
Decided. The prototype is ready to enter the factory and go on the market. And not to any market, we only work with stores that share our vision and values. Who understand that quality and satisfaction go hand in hand. There comes a time when yes, you are completely convinced that what you have in your hands is not only the best you can do, but the best anyone has ever done. It's time to download it to machines and make it a reality.
Market release
And the litmus test, the most important and definitive. When you already have our product at home and looking at it, you can smile. Our company philosophy is to bring the best product to the market. This is Alondra's secret, that the numbers come out and we can grow and reach more homes every year. Everyone knows that the turnover figure is directly proportional to the number of customers' smiles. That's it, there's no more ;-).
First-class customer service
We know that the key to Alondra's success is your satisfaction. That's why we try very hard to be there whenever you need us and keep you happy.
If you have questions, you can consult the Frequently Asked Questions section whenever you want.
We also have a direct line just for you. So, if you don't find what you're looking for, contact us and we'll be happy to help you ;)
+34 965 00 25 25
export@alondrababy.com
+34 650 568 368
FAQs
Its name says it all.
For this reason, we have put them all together and they are always available so you can consult them.
And to make your search easier, we have classified them into two groups:
• General questions: you can consult them here.
• Product-specific questions: consult them at the end of each category or subcategory.
At Alondra we accompany you before, during and after your purchase
If we are with you whenever things go well, we will not leave you alone in the face of danger if some detail goes wrong .
Our after-sales team is always ready to help you. Call us for whatever you want and we will get to work to solve any problem related to your order.
In addition, since we are so confident in the quality of our products, all of them have a guarantee of 3 years, except for wear elements, of course.
Online catalogue
Don't you love browsing through children's decoration catalogues? Be careful, there have been some cases of overdose of cuteness ;-).
Browse our paper catalog virtually, without leaving home and without having to go to the store.
If you are one of those who has little time and prefer to get to the point, don't worry, we have also thought of you. We have grouped the different collections, so that it is very easy to identify each product and go where you are interested.
Be sure to see it because you are going to love it. Alondra's little word ;-).
