Alondra Warranty 2 years on all our products
5€ OFF on your first purchase. Code: WELCOME5 (orders over 250€)

Warraty

2 years

You will sleep like

a baby...

warrany Alondra

At Alondra, we look out for your rest and peace of mind;)

We want you to feel sure that you have made the right purchase and avoid any worries that may keep you awake. Because ALL our PRODUCTS are guaranteed for 2 yearsagainst any manufacturing defect (except of course, any flaws that appear due to misuse or wrong handling of the article).

The warranty period begins from the date of purchase.

In the event of a manufacturing defect, the defective part of the item/piece of furniture will be exchanged or the amount paid will be refunded.

Our materials

We take great care of the quality of our materials. We only pick high-quality materials, as we have in mind not only the durability of the products but also your whole family's well-being:

Furniture: solid pine wood; MDF; PVC laminated particle board; high-quality metal drawer slides and fittings

Nursing chairs: 25/30 kg/m3 PU foam, fabric and leatherette upholstery.

Lacquer and furniture finishes: non-toxic paints and varnishes, suitable for use by children; PU primer and acrylic PU finish.

Textiles: made of 100% soft-touch cotton.

High quality materials warranty Alondra

If you follow these simple steps, your furniture will look good as new for many years to come:

❤ Do not use abrasive cleaning products: bleaches, ketones or other solvents

❤ Avoid, insofar as possible, hitting or dragging furniture.

❤ Keep your furniture away from sources of heat, humidity or strong natural light (sun).

❤ In order to be able to clean stains properly, try to identify what caused them.

❤ Check the composition labels of textile articles before washing them, and follow their recommendations.

Don't worry, in the section"Furniture maintenance" you will find more detailed information so you can look after your furniture.

Recommendations maintenance furniture Alondra

Following these recommendations, everything will go smoothly!

We know that you love the furniture you have chosen and you will take good care of it. But just in case, we have to inform you about the cases that our warranty does not cover:

❤ The warranty does not cover the repair of any damage due to non-compliance with the conditions of use.

❤ It also does not cover damage caused during the transport or installation of the product in your home.

❤ The warranty will not apply if the product has been exposed to high temperatures, high humidity, blows, scratches, or if the advice on washing textile garments has not been followed.

For your peace of mind

When our customers have an issue that is not covered by the warranty, we understand their concern.

That is why, in those cases, we also go the extra mile to try to provide you with a solution.

If the customer wishes us to, we can repair the product after issuance and acceptance of a service quote.

We offer this service so customers can have a solution at hand, without having to go through the hassle of looking for a professional who can repair the product.

How do I make a warranty claim?

Our warranty covers hidden and manufacturing defects for 2 years. If you consider that your article is faulty, follow the steps below:

Paso 1 gestión garantía Alondra

Email us at postventa@alondra.es and provide us with your order number, a brief explanation of the problem and photos or video of the defect

Paso 2 gestión garantía Alondra

We will study your case and get back to you as soon as possible, indicating the next steps to follow

Paso 3 gestión garantía Alondra

When the faulty case is accepted under warranty, we will deliver the new or repaired product to you free of charge

Paso 4 gestión garantía Alondra

We will tell you the details of the closest parcel point where you can drop off your package or let you know whether it will be picked up from your home address

Monday,Tuesday,Wednesday,Thursday,Friday,Saturday,Sunday
January,February,March,April,May,June,July,August,September,October,November,December
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