Because life is what happens to you while you're busy making other plans...
Life is beautiful most of the time: you find the ideal room for your baby on Alondra's online store; you buy it comfortably from home; it is delivered within the stated lead time, assembly included; and your family lives happily ever after.
End of story.
But hey, as this is not a fairy tale, there are times when unforeseen events occur and you have to make a return.
Do not panic. At Alondra we are prepared and have solutions for almost everything.
You have 14 calendar days to return or change any item.
Depending on the reason for the return, there are different conditions that must be met.
Below you will find all the different cases:
If the return is due to a mistake made by Alondra Infantil S.L:
That is, if the product is damaged, deteriorated, faulty or there has been an error in the shipment, we will understandably bear all the costs incurred.
This will be the case, as long as the transport is organised by Alondra by means of our partner agencies.
If the cause of the return is not our error:
If you want to return a product and you are within the Spanish peninsula, the return costs will be as shown below:
Contact our customer service department and we will process the return.
You will not be entitled to a reimbursement of any costs incurred for outbound transport and assembly of the furniture.
REST COUNTRIES (International return)
If, on the other hand, you do not reside in the Spanish peninsula and want to return a product because it does not meet your expectations, contact us previously.
We offer you the possibility to use our transport agency, and we will make all necessary arrangements on your behalf.
We will provide you with a transport quote before accepting the return. These freight charges will be deducted from the total amount to be returned.
In order to avoid any problems, we cannot accept returns that are not arranged by our designated transport agency.
Small items (not furniture)
You can decide to send the goods through another courier of your choice. That being the case, we will not charge you any transport fees and amount paid will be refunded in full when the package is received in perfect condition.
Check the boxes of the product to be returned and the quantities.
Indicate the reason for the return in the "Reason for return" box, as well as the condition of the item and the refund method chosen, and click "REQUEST RETURN"